ReadMe for KYOCERA Net Viewer

Version 6.6

July 05, 2023

Installation Notes

- It is recommended to close all running applications before installing or modifying KYOCERA Net Viewer or any of its components.
- For security reasons, newer versions of Windows may not allow firmware upgrades unless the user runs the KYOCERA Net Viewer as an administrator with full access rights. Right-click the program shortcut or .exe file, and then click Run as administrator.
- To perform firmware upgrades from KYOCERA Net Viewer, TCP ports 800-899 must be available and not blocked by a firewall.
- To send email notifications from KYOCERA Net Viewer, TCP port 25 must be available and not blocked by a virus scanner.
- To use SNMP traps with KYOCERA Net Viewer, TCP port 162 must be available and not blocked by a firewall.

System Requirements

Prerequisite
Microsoft .NET Framework 4.8 or later Note: To download .NET Framework, go to the Microsoft website.
Supported Operating Systems
- Microsoft Windows® 11
- Microsoft Windows® 10
- Microsoft Windows® Server 2022
- Microsoft Windows® Server 2019
- Microsoft Windows® Server 2016
- Microsoft Windows® Server 2012 R2
- Microsoft Windows® Server 2012
System Requirements
Minimum recommended hardware configuration:
Note: Memory requirements may vary depending on database size and the number of managed devices.
- 512MB memory
- 500MB hard disk space
Opening device home pages from KYOCERA Net Viewer requires a standard web browser that is supported by Command Center RX.
Supported Devices
Kyocera network devices and most third-party network devices that support the standard printer MIB
Note: Some features may not be available depending on device capabilities.
Supported Hosts
For remote driver operations, RPC services must be enabled and WMI services must be running on the target PCs. Any driver operation (install, uninstall, upgrade, etc.) must not be applied to more than 60 PCs at once.
Remote driver operations are not supported for WORKGROUP computers.
Supported Languages
Application:
- Arabic
- Catalan
- Chinese (Simplified)
- Chinese (Traditional)
- Czech
- Danish
- Dutch
- English
- Finnish
- French
- German
- Greek
- Hebrew
- Hungarian
- Italian
- Japanese
- Korean
- Norwegian
- Polish
- Portuguese (Brazil)
- Portuguese (Portugal)
- Romanian
- Russian
- Spanish
- Swedish
- Thai
- Turkish
- Vietnamese
HTML help:
- Arabic
- Chinese (Simplified)
- Czech
- German
- Spanish
- French
- Greek
- Hebrew
- Hungarian
- Italian
- Japanese
- Korean
- Dutch
- English
- Polish
- Portuguese (Brazil)
- Portuguese (Portugal)
- Romanian
- Russian
- Thai
- Traditional Chinese
- Turkish
- Vietnamese
Required Ports List

Port number | Protocol | Component A | Direction | Component B | Purpose
--- | --- | --- | --- | --- | ---
161 | UDP(SNMP) | KYOCERA Net Viewer | → | Device | To request data from a device. To discover devices over the network.
9090 | TCP(HTTP) | KYOCERA Net Viewer | → | Device | To request data from a device.
9091 | TCP(HTTPS) | KYOCERA Net Viewer | → | Device | To request data from a device.
162 | UDP(SNMP) | KYOCERA Net Viewer | ← | Device | To send Traps data from a device to KYOCERA Net Viewer.
9100 | TCP | KYOCERA Net Viewer | → | Device | To send a Firmware Upgrade PRESCRIBE command to a device. (The Raw Port option must be enabled on the Device Operational panel.) Default port for TCP send data. *Can be manually changed by user.
800-899 | TCP(HTTP) | KYOCERA Net Viewer | ← | Device | To request the firmware files from the KYOCERA Net Viewer by a device.
20, 21 | TCP(FTP) | KYOCERA Net Viewer | → | Device | To send the firmware files from the KYOCERA Net Viewer to the IB-21 device.
25 | SMTP | KYOCERA Net Viewer | → | Mail Server | To send emails to a particular user. *Can be manually changed by user.
80 | TCP(HTTP) | Web browser | → | Device Home Page |
443 | TCP(HTTPS) | Web browser | → | Device Home Page |
10161 | UDP (SNMP) | KYOCERA Net Viewer | → | Device | To request data from a device through SNMPv3.
10162 | UDP (SNMP) | KYOCERA Net Viewer | ← | Device | To send Traps data from a device to KYOCERA Net Viewer through SNMPv3.

Supported Devices

CS-1635 | CS-1650 | CS-1815 | CS-1820 | CS-2035
CS-2050 | CS-2540 | CS-2550 | CS-2560 | CS-3040
CS-3050 | CS-3060 | CS-4050 | CS-5050 | CS-6030
CS-8030 | CS-C2520 | CS-C2525E | CS-C3225 | CS-C3225E
CS-C3232 | CS-C3232E | CS-C4008 | CS-C4035E | CS 180
CS 181 | CS 205c | CS 220 | CS 221 | CS 250ci
CS 2550ci | CS 2551ci | CS 2552ci | CS 2553ci | CS 2554ci
CS 255c | CS 300ci | CS 300i | CS 3010i | CS 3011i
CS 3050ci | CS 3051ci | CS 306ci | CS 307ci | CS 308ci
CS 3212i | CS 3252ci | CS 3253ci | CS 3500i | CS 3501i
CS 3510i | CS 3511i | CS 3551ci | CS 3552ci | CS 3553ci
CS 3554ci | CS 356ci | CS 358ci | CS 4002i | CS 4003i
CS 4004i | CS 400ci | CS 4012i | CS 4052ci | CS 4053ci
CS 4054ci | CS 406ci | CS 408ci | CS 420i | CS 4500i
CS 4501i | CS 4550ci | CS 4551ci | CS 5002i | CS 5003i
CS 5004i | CS 500ci | CS 5052ci | CS 5053ci | CS 5054ci
CS 508ci | CS 520i | CS 5500i | CS 5501i | CS 552ci
CS 5550ci | CS 5551ci | CS 6002i | CS 6003i | CS 6004i
| CS 6052ci | CS 6053ci | CS 6054ci | CS 620 | CS 6500i
CS 6501i | CS 6550ci | CS 6551ci | CS 7002i | CS 7003i
CS 7004i | CS 7052ci | CS 7054ci | CS 7353ci | CS 7550ci
CS 7551ci | CS 8000i | CS 8001i | CS 8002i | CS 8003i
CS 8052ci | CS 820 | CS 8353ci | CS 9002i | CS 9003i
CS MA4500ci | CS MZ3200i | CS MZ4000i | CS PA4500ci |
ECOSYS MA3500cifx | ECOSYS MA3500cifx(J) | ECOSYS MA3500cix | ECOSYS MA4000cifx | ECOSYS MA4000cix
ECOSYS M2030dn | ECOSYS M2035dn(J) | ECOSYS M2035dn | ECOSYS M2040dn | ECOSYS M2135dn
ECOSYS M2235dn | ECOSYS M2530dn | ECOSYS M2535dn(J) | ECOSYS M2535dn | ECOSYS M2540dn
ECOSYS M2540dw(J) | ECOSYS M2540dw | ECOSYS M2635dn | ECOSYS M2635dw | ECOSYS M2640idw(J)
ECOSYS M2640idw | ECOSYS M2735dn | ECOSYS M2735dw | ECOSYS M2835dw | ECOSYS M3040dn
ECOSYS M3040idn | ECOSYS M3145dn | ECOSYS M3145idn | ECOSYS M3540dn | ECOSYS M3540idn(J)
ECOSYS M3540idn | ECOSYS M3550idn(J) | ECOSYS M3550idn | ECOSYS M3560idn | ECOSYS M3645dn
ECOSYS M3645idn(J) | ECOSYS M3645idn | ECOSYS M3655idn | ECOSYS M3660idn | ECOSYS M3860idn
ECOSYS M3860idnf | ECOSYS M4028idn | ECOSYS M4125idn | ECOSYS M4132idn | ECOSYS M4226idn
ECOSYS M4230idn | ECOSYS M5021cdn | ECOSYS M5520cdn | ECOSYS M5520cdw | ECOSYS M5521cdn
ECOSYS M5521cdw | ECOSYS M5525cdn | ECOSYS M5526cdn | ECOSYS M5526cdw(J) | ECOSYS M5526cdw
ECOSYS M6026cdn Type B | ECOSYS M6026cdn | ECOSYS M6026cidn Type B | ECOSYS M6026cidn | ECOSYS M6030cdn
ECOSYS M6035cidn | ECOSYS M6230cidn | ECOSYS M6235cidn | ECOSYS M6526cdn Type B | ECOSYS M6526cdn
ECOSYS M6526cidn Type B | ECOSYS M6526cidn | ECOSYS M6530cdn(J) | ECOSYS M6530cdn | ECOSYS M6535cidn(J)
ECOSYS M6535cidn | ECOSYS M6630cidn | ECOSYS M6635cidn(J) | ECOSYS M6635cidn | ECOSYS M8024cidn
ECOSYS M8124cidn | ECOSYS M8130cidn | ECOSYS M8224cidn | ECOSYS M8228cidn | ECOSYS MA2100cfx
ECOSYS MA2100cwfx | ECOSYS MA2100cx | ECOSYS MA4500fx | ECOSYS MA4500ifx(J) | ECOSYS MA4500ifx
ECOSYS MA4500ix | ECOSYS MA4500x | ECOSYS MA5500ifx | ECOSYS MA6000ifx | ECOSYS P2035d
ECOSYS P2040dn | ECOSYS P2040dw(J) | ECOSYS P2040dw | ECOSYS P2135d | ECOSYS P2135dn
ECOSYS P2230dn | ECOSYS P2235dn | ECOSYS P2235dw | ECOSYS P2335d | ECOSYS P2335dn
ECOSYS P2335dw | ECOSYS P3045dn(J) | ECOSYS P3045dn | ECOSYS P3050dn | ECOSYS P3055dn
ECOSYS P3060dn(J) | ECOSYS P3060dn | ECOSYS P3145dn(J) | ECOSYS P3145dn | ECOSYS P3150dn
ECOSYS P3155dn | ECOSYS P3160dn(J) | ECOSYS P3260dn | ECOSYS P40045x | ECOSYS P40050x
ECOSYS P4035dn | ECOSYS P4040dn(J) | ECOSYS P4040dn | ECOSYS P4045dn | ECOSYS P4060dn(J)
ECOSYS P4060dn | ECOSYS P4135dn | ECOSYS P4140dn(J) | ECOSYS P4140dn | ECOSYS P4145dn
ECOSYS P5018cdn | ECOSYS P5020cdn | ECOSYS P5020cdw | ECOSYS P5021cdn | ECOSYS P5021cdw
ECOSYS P5025cdn | ECOSYS P5026cdn | ECOSYS P5026cdw(J) | ECOSYS P5026cdw | ECOSYS P6021cdn
ECOSYS P6026cdn Type B | ECOSYS P6026cdn | ECOSYS P6030cdn | ECOSYS P6035cdn | ECOSYS P6130cdn(J)
ECOSYS P6130cdn | ECOSYS P6230cdn(J) | ECOSYS P6230cdn | ECOSYS P6235cdn | ECOSYS P7035cdn
ECOSYS P7040cdn(J) | ECOSYS P7040cdn | ECOSYS P7240cdn(J) | ECOSYS P7240cdn | ECOSYS P8060cdn(J)
ECOSYS P8060cdn | ECOSYS PA2100cwx | ECOSYS PA2100cx | ECOSYS PA3500cx(J) | ECOSYS PA3500cx
ECOSYS PA4000cx | ECOSYS PA4500cx(J) | ECOSYS PA4500cx | ECOSYS PA4500x(J) | ECOSYS PA4500x
ECOSYS PA5000x | ECOSYS PA5500x | ECOSYS PA6000x(J) | ECOSYS PA6000x |
EP 370DN | EP 470DN | EP 510DN | EP C170N | EP C220N
EP C270N | EP C320DN |  |  |
FS-1010 | FS-1016MFP | FS-1018MFP | FS-1020D | FS-1025MFP
FS-1028MFP | FS-1030D | FS-1030MFP | FS-1035MFP | FS-1050
FS-1060DN | FS-1061DN | FS-1100 | FS-1116MFP | FS-1118MFP
FS-1120D | FS-1125MFP | FS-1128MFP | FS-1130MFP | FS-1135MFP
FS-1300D | FS-1320D | FS-1325MFP | FS-1350DN | FS-1370DN
FS-1800+ | FS-1800 | FS-1900 | FS-1920 | FS-2000D
FS-2020D | FS-2025D | FS-2100DN | FS-3040MFP+ | FS-3040MFP
FS-3140MFP+ | FS-3140MFP | FS-3540MFP | FS-3640MFP | FS-3800
FS-3800KPDL3 | FS-3820N | FS-3830N | FS-3900DN | FS-3920DN
FS-3925DN | FS-4000DN | FS-4020DN | FS-4025DN | FS-4100DN
FS-4200DN | FS-4300DN | FS-5040DN | FS-6020 | FS-6025MFP
FS-6026 | FS-6030MFP | FS-6525MFP | FS-6530MFP | FS-6950DN
FS-6970DN | FS-6975DN | FS-720 | FS-820 | FS-9100DN
FS-9120DN | FS-9130DN | FS-920 | FS-9500DN | FS-9520DN
FS-9530DN | FS-C1020MFP+ | FS-C1020MFP | FS-C2026MFP+ | FS-C2026MFP
FS-C2126MFP+ | FS-C2126MFP | FS-C2526MFP | FS-C2626MFP | FS-C5015N
FS-C5016N | FS-C5020N | FS-C5025N | FS-C5030N | FS-C5100DN
FS-C5150DN | FS-C5200DN | FS-C5250DN | FS-C5300DN | FS-C5350DN
FS-C5400DN | FS-C8008N | FS-C8020MFP | FS-C8025MFP | FS-C8026N
FS-C8100DN+ | FS-C8100DN | FS-C8500DN | FS-C8520MFP | FS-C8525MFP
FS-C8600DN | FS-C8650DN |  |  |
KM-1530 | KM-1570 | KM-1635(J) | KM-1635 | KM-1650(J)
KM-1650 | KM-1815 | KM-1820 | KM-2030 | KM-2035
KM-2050(J) | KM-2050 | KM-2070 | KM-2530(J) | KM-2530
KM-2531(J) | KM-2540(J) | KM-2540 | KM-2550(J) | KM-2550
KM-2560(J) | KM-2560 | KM-2810 | KM-2820 | KM-3035(J)
KM-3035 | KM-3040(J) | KM-3040 | KM-3050 | KM-3060(J)
KM-3060 | KM-3530(J) | KM-3530 | KM-3531(J) | KM-4030
KM-4031(J) | KM-4035(J) | KM-4035 | KM-4050(J) | KM-4050
KM-4530(J) | KM-4530 | KM-5035(J) | KM-5035 | KM-5050(J)
KM-5050 | KM-5530(J) | KM-5530 | KM-6030(J) | KM-6030
KM-6330(J) | KM-6330 | KM-7530(J) | KM-7530 | KM-8030(J)
KM-8030 | KM-C2520(J) | KM-C2520 | KM-C2525E(J) | KM-C2525E
KM-C2630(J) | KM-C2630 | KM-C3225(J) | KM-C3225 | KM-C3225E(J)
KM-C3225E | KM-C3232(J) | KM-C3232 | KM-C3232E(J) | KM-C3232E
KM-C4008 | KM-C4035E(J) | KM-C4035E | KM-C830(J) | KM-C830
KM-C850(J) | KM-C850 | KM-C870(J) |  |
LS-1028MFP | LS-1035MFP | LS-1128MFP | LS-1135MFP | LS-1800
LS-1820 | LS-2000D | LS-2020D | LS-2100DN | LS-3140MFP
LS-3640MFP | LS-3800 | LS-3830N | LS-3900DN | LS-4020DN
LS-4200DN | LS-4300DN | LS-6020 | LS-6820N | LS-6950DN
LS-6970DN | LS-8000C | LS-9500DN | LS-9520DN | LS-9530DN
LS-C5016N | LS-C5030N | LS-C8008N | LS-C8026N | LS-C8100DN+
LS-C8100DN | LS-C8500DN | LS-C8600DN | LS-C8650DN |
MA2000w | MA2001w |  |  |
PA2000w | PA2001w |  |  |
TASKalfa MA3500ci | TASKalfa MA3500ci(J) | TASKalfa MA4500ci | TASKalfa PA4500ci | TASKalfa 180
TASKalfa 1800 | TASKalfa 1801 | TASKalfa 181(J) | TASKalfa 181 | TASKalfa 2010
TASKalfa 2011 | TASKalfa 2021 | TASKalfa 205c | TASKalfa 206ci | TASKalfa 220
TASKalfa 2200 | TASKalfa 2201 | TASKalfa 221(J) | TASKalfa 221 | TASKalfa 2210
TASKalfa 2211 | TASKalfa 2221 | TASKalfa 2321 | TASKalfa 2460ci | TASKalfa 2470ci
TASKalfa 250ci | TASKalfa 2510i | TASKalfa 2520i | TASKalfa 255 | TASKalfa 2550ci(J)
TASKalfa 2550ci | TASKalfa 2551ci(J) | TASKalfa 2551ci | TASKalfa 2552ci(J) | TASKalfa 2552ci
TASKalfa 2553ci(J) | TASKalfa 2553ci | TASKalfa 2554ci(J) | TASKalfa 2554ci | TASKalfa 255c
TASKalfa 256ci | TASKalfa 256i | TASKalfa 265ci | TASKalfa 266ci | TASKalfa 300ci
TASKalfa 300i(J) | TASKalfa 300i | TASKalfa 3010i(J) | TASKalfa 3010i | TASKalfa 3011i(J)
TASKalfa 3011i | TASKalfa 305 | TASKalfa 3050ci | TASKalfa 3051ci(J) | TASKalfa 3051ci
TASKalfa 3060ci | TASKalfa 306ci | TASKalfa 306i | TASKalfa 307ci | TASKalfa 308ci
TASKalfa 3212i(J) | TASKalfa 3212i | TASKalfa 3252ci(J) | TASKalfa 3252ci | TASKalfa 3253ci(J)
TASKalfa 3253ci | TASKalfa 3500i(J) | TASKalfa 3500i | TASKalfa 3501i(J) | TASKalfa 3501i
TASKalfa 350ci | TASKalfa 3510i(J) | TASKalfa 3510i | TASKalfa 3511i(J) | TASKalfa 3511i
TASKalfa 351ci | TASKalfa 352ci(J) | TASKalfa 352ci | TASKalfa 3550ci | TASKalfa 3551ci(J)
TASKalfa 3551ci | TASKalfa 3552ci | TASKalfa 3553ci | TASKalfa 3554ci(J) | TASKalfa 3554ci
TASKalfa 356ci(J) | TASKalfa 356ci | TASKalfa 358ci(J) | TASKalfa 358ci | TASKalfa 4002i(J)
TASKalfa 4002i | TASKalfa 4003i | TASKalfa 4004i | TASKalfa 400ci | TASKalfa 4012i(J)
TASKalfa 4012i | TASKalfa 4020i | TASKalfa 4052ci(J) | TASKalfa 4052ci | TASKalfa 4053ci(J)
TASKalfa 4053ci | TASKalfa 4054ci(J) | TASKalfa 4054ci | TASKalfa 406ci(J) | TASKalfa 406ci
TASKalfa 408ci(J) | TASKalfa 408ci | TASKalfa 420i(J) | TASKalfa 420i | TASKalfa 4500i(J)
TASKalfa 4500i | TASKalfa 4501i(J) | TASKalfa 4501i | TASKalfa 4550ci | TASKalfa 4551ci(J)
TASKalfa 4551ci | TASKalfa 5002i(J) | TASKalfa 5002i | TASKalfa 5003i(J) | TASKalfa 5003i
TASKalfa 5004i(J) | TASKalfa 5004i | TASKalfa 500ci | TASKalfa 5052ci(J) | TASKalfa 5052ci
TASKalfa 5053ci(J) | TASKalfa 5053ci | TASKalfa 5054ci(J) | TASKalfa 5054ci | TASKalfa 508ci
TASKalfa 520i(J) | TASKalfa 520i | TASKalfa 5500i(J) | TASKalfa 5500i | TASKalfa 5501i(J)
TASKalfa 5501i | TASKalfa 552ci | TASKalfa 5550ci | TASKalfa 5551ci(J) | TASKalfa 5551ci
TASKalfa 6002i(J) | TASKalfa 6002i | TASKalfa 6003i(J) | TASKalfa 6003i | TASKalfa 6004i(J)
TASKalfa 6004i | TASKalfa 6052ci(J) | TASKalfa 6052ci | TASKalfa 6053ci(J) | TASKalfa 6053ci
TASKalfa 6054ci(J) | TASKalfa 6054ci | TASKalfa 620(J) | TASKalfa 620 | TASKalfa 6500i(J)
TASKalfa 6500i | TASKalfa 6501i(J) | TASKalfa 6501i | TASKalfa 6550ci(J) | TASKalfa 6550ci
TASKalfa 6551ci(J) | TASKalfa 6551ci | TASKalfa 7002i(J) | TASKalfa 7002i | TASKalfa 7003i(J)
TASKalfa 7003i | TASKalfa 7004i(J) | TASKalfa 7004i | TASKalfa 7052ci(J) | TASKalfa 7052ci
TASKalfa 7054ci(J) | TASKalfa 7054ci | TASKalfa 7353ci(J) | TASKalfa 7353ci | TASKalfa 7550ci(J)
TASKalfa 7550ci | TASKalfa 7551ci(J) | TASKalfa 7551ci | TASKalfa 8000i(J) | TASKalfa 8000i
TASKalfa 8001i(J) | TASKalfa 8001i | TASKalfa 8002i(J) | TASKalfa 8002i | TASKalfa 8003i
TASKalfa 8052ci(J) | TASKalfa 8052ci | TASKalfa 820(J) | TASKalfa 820 | TASKalfa 8353ci(J)
TASKalfa 8353ci | TASKalfa 9002i | TASKalfa 9003i(J) | TASKalfa 9003i | TASKalfa MZ3200i(J)
TASKalfa MZ3200i | TASKalfa MZ4000i(J) | TASKalfa MZ4000i | TASKalfa VFM251ci | TASKalfa VFM351ci
TASKalfa VFM401ci | TASKalfa VFM501ci | TASKalfa VFM501i | TASKalfa VFM601ci | TASKalfa VFM601i

Known Issues

All Windows Operating Systems
Issue: KYOCERA Net Viewer may not install correctly on PCs using Microsoft Windows Installer before 3.1 v2.
Solution: Update to the latest service pack and install the latest Microsoft Windows Installer.
Issue: Fonts in Map View appear fuzzy.
Solution: This happens if certain Adobe products are installed and ClearType is enabled in Windows. To fix this issue, turn off ClearType, or remove duplicate Adobe and Microsoft fonts.
Issue: When running KYOCERA Net Viewer with the operating system language set to French, the 3D image in the Device Properties dialog may get corrupted for some device errors.
Solution: Close and reopen the Device Properties Dialog.
Issue: The 3D image of the FS-1920 in the Device Properties dialog may get cut off when a Low Memory error occurs on the FS-1920.
Solution: Close and reopen the Device Properties Dialog.
Issue: Properties in the context menu for a device is grayed out.
Solution: KYOCERA Net Viewer limits the number of open Device Properties windows to three. Close one or more Device Properties windows.
Issue: KYOCERA Net Viewer installs drivers with the features available in Add Printer Wizard. This means that some driver components such as SNMP or Status monitor cannot be installed using KYOCERA Net Viewer.
Issue: If a KX DRIVER for Universal Printing is installed and then cloned in Windows, the cloned version cannot be uninstalled using KYOCERA Net Viewer.
Solution: Uninstall the cloned version using Windows system tools.
Issue: Only PC users with local administrative privileges can perform firmware upgrades and use Host Management features.
Issue: Some devices require the latest firmware to support the “Deletion of Job retention” in Device system settings, including the following models: ECOSYS P4040dn, ECOSYS P4040dn(J), ECOSYS P4035dn.
Other Issues and Warnings
Issue: An error may occur on some devices after changing the settings for Automatic sleep timer or Low power timer.
Solution: Refer to the Operation Guide for your device for information on the supported ranges for Automatic sleep timer and Low power timer.
Issue: Some counters cannot be retrieved from the device when Enhanced WSD (or Enhanced WSD over SSL) is set to OFF.
Solution: Enabled Enhanced WSD (or Enhanced WSD over SSL) on the device.
Issue: KYOCERA Net Viewer cannot set the user unit type setting in the driver.
Issue: If a device gets turned off while the Firmware Upgrade wizard is running, an exception may occur in KYOCERA Net Viewer, and the firmware upgrade will not be initiated. This may damage the device.
Solution: Make sure that devices are not turned off during firmware upgrades and follow all warnings and notes in the software and documentation.
Issue: The default custom paper size in Default Device Settings shows Ledger size for FS-1350DN. The actual default value is Legal size.
Issue: Copying large amounts of data (for example, address books containing 2000 addresses), can take a long time on some KYOCERA models.
Solution: This is due to limitations in the SNMP protocol and device firmware. On some models, it can take 1-2 seconds to copy one address book entry.
Issue: After importing an exported KYOCERA Net Viewer workspace, the SNMP Write Community password is reset to public.
Solution: When a workspace is exported, all confidential information is stripped from the exported file for security reasons. Reenter the correct SNMP Write Community password in Communication Settings.
Issue: On slow or high traffic networks KYOCERA Net Viewer displays "Unknown Error", even if the firmware upgrade was completed successfully.
Solution: The Firmware Upgrade wizard may not receive a confirmation message from the device. Verify the firmware version in KYOCERA Net Viewer's Firmware view, the device Command Center RX, or the device front panel.
Issue: "Firmware cannot be validated" warning gets displayed for valid firmware files for some models.
Solution: Not all firmware can be updated using KYOCERA Net Viewer or network firmware upgrades in general. Use another method for updating the firmware, or contact your dealer for more information about alternative ways to perform a firmware upgrade.
Issue: KYOCERA Net Viewer displays that a firmware upgrade is in progress for a long time (more than 20 minutes), or reports an upgrade failure.
Solution: Verify the upgrade status on the device operating panel, make sure that the device is connected and not in sleep mode, then reinitiate the firmware upgrade if necessary.
Issue: Imported KYOCERA Net Viewer address book data gets corrupted if it is imported to a computer with a different operating system language than the originating computer.
Solution: Ensure that Windows is set to the same locale on the exporting and importing computer.
Issue: The firmware upgrade feature may not support all firmware types for all device types.
Solution: This is a limitation on the device side. Use another method to upgrade the optional firmware.
Issue: KYOCERA Net Viewer does not report errors in document processors or if document processor covers are open.
Solution: This is a system limitation. To check for errors in document processors, open Device Properties and review the error list.
Issue KYOCERA Net Viewer offers limited support for the FS-C1020MFP and FS-C1020MFP+ model. Basic information and settings can be accessed, but many advanced features like Multi-Set, firmware upgrade, address book, and user list are not available. KYOCERA Net Viewer can read and display most counters except for scanner-related counters.
Solution: You can view the supported features on the device home page.
Issue: TASKalfa 180/220 and CS 180/220 do not support the reporting of toner levels over the network.
Issue: The SNMPv3 support by the IB-23G network card is limited to DES encryption and the Authentication and Privacy security level. When using SNMPv3, the passwords in Authentication and Privacy on the device, and in the communication settings of the software must be identical.
Issue: The Accounting Management feature does not support all models.
Solution: This is a limitation on the device side. Models KM/CS-2540, KM/CS-3040, KM-2540(J), KM-3040(J), TASKalfa 181/221, CS 181/221 and TASKalfa 181(J)/221(J) are not supported by the Accounting Management feature of KYOCERA Net Viewer. Use another method to manage accounting in those devices.
Issue: TASKalfa 620/820/620(J)/820(J) and CS 620/820 may not return correct counter value if the device is printing.
Solution: Make sure that the device is in ready status when updating counter info.
Issue: Sending a counter reset and a print job at the same time may fail if a device is sleeping.
Solution: Make sure that the device is in ready status when resetting counters.
Issue: Furigana cannot be exported for account and counter information.
Issue: A system error may occur if accounts are added while a device is sleeping.
Solution: Make sure that the device is in ready status when adding accounts.
Models: TASKalfa 620/820/620(J)/820(J), CS 620/820, FS/LS-C8100DN, FS/LS-C8100DN+, KM-C2525E/C2525E(J)/C3225E/C3225E(J)/C3232E/C3232E(J)/C4035E/C4035E(J), FS-C5015N/C5025N, FS-9130DN/9530DN, and LS-9530DN
Issue: Installing multiple drivers for the same device on the same PC simultaneously fails due to a naming conflict.
Solution: Rerun the driver installation for each driver when installing multiple drivers for the same device on the same PC.
Issue: After a KXP profile is applied during driver installation from KYOCERA Net Viewer, Printer Properties cannot be opened, rendering the driver UI inoperable.
Solution: When exporting a KXP profile from KX Driver the value of "Media source enumeration" under "Device settings"/"Compatibility" must not be changed from the default setting.
Issue: The 4-digit error code for the "Call for service" feature provided in notification e-mails is only available for certain device models.
Issue: Account management features are device-specific and some features may not be available for all devices.
Issue: To prevent possible loss and corruption of characters, select .txt file format while opening exported .csv files from KYOCERA Net Viewer in Microsoft Excel.
Issue: Device properties may not display correctly in KYOCERA Net Viewer unless the video drivers on your PC are up-to-date.
Issue: The results of each Multi-Set process are contained in a log file. The possible results displayed and their meanings are as follows:
"Succeeded" means the properties were set successfully.
"Not set" means the properties could not be set because of device constraints.
"Failed" means properties could not be set because the features are not supported by the target devices.
Issue: The following device model does not support the "Replace maintenance kit" notification: FS-1350DN
Issue: Some devices require the latest firmware to support the "Replace maintenance kit" notification, including the following models: FS-1370DN, LS-2020D, LS-3920DN, LS-4020DN, LS-6970DN, FS-6970DN, FS-2025D, FS-3925DN, FS-4025DN, FS-6975DN, FS-2020D, FS-3920DN, FS-4020DN.
Issue: After performing a Multi-Set between different device models, some settings are not copied over.
Solution: Before running the Multi-Set, click Edit settings on the confirmation page of the wizard to check and modify the settings for the target device.
Issue: When setting media types in Device Accounting Settings from KYOCERA Net Viewer, the device panel displays "Remote editing" and becomes unavailable.
Solution: Turn off the device and then turn it back on again. To set the media types for device accounting, use the device panel.　Models KM-5035, KM-4035 and KM-3035
Issue: After performing a Multi-Set with an .fdt file (Address Book for Network FAX), all contacts and groups are successfully registered to the target device, but the order in which they appear may differ from what is shown in Address Book for Network FAX.
Issue: An error may occur while importing a device address book file in .xml format through Multi-Set.
Solution: Make sure the FTP and SMB port numbers on the target device are set to a value greater than “0”.
Issue: When a device is set to energy saver mode for the sleep level, an SNMP response timeout may occur and cause KYOCERA Net Viewer to show that the device is not connected.
Solution: To prevent the timeout, open the Communication Settings for the device and change Communication timeout (seconds) to “60” and SNMP communication retries to “5.”
Issue: If the current Windows user or host login user from a remote computer does not have file permissions or access rights, driver installation may fail.
Solution: Make sure the users have access to the INF driver package location.
Issue: After changing the password policy, you may not be able to access certain features and settings in KYOCERA Net Viewer.
Solution: Make sure your password meets the new password policy requirements specified in Device System Settings > Password policy.
Issue: When exporting users from the User List dialog to .csv file format, the Simple login keys associated with the users are not exported.
Solution: Select .xml file format for the export file.
Issue: After configuring e-mail report settings from the Device System Settings in KYOCERA Net Viewer, restart the device for the changes to take effect.
Issue: On some devices, a "Connection Error" occurs. As a result, the user cannot complete some functions with KNV/NPM.
Solution: Go to the KNV/NPM Communication Settings, and make sure that the SSL setting matches the device's SSL configuration. (Both must be either ON or OFF.)
Issue: When Enhanced WSD or Enhanced WSD over SSL is set to Off, some latency issues may occur such as slow workspace update, and communication delays between the device and the KNV or NPM application.
Solution: Go to the KNV/NPM Communication Settings, and make sure that the SSL setting matches the device's SSL configuration. (Both must be either ON or OFF.)
Note: There are three types of usage restrictions that can be applied to counters: Off = 0, Counter limit = 1, Reject usage = 2
The restrictions should be listed in a .csv file in the following format:
‘Restriction type (value), Restriction type (value), Restriction type (value)…’
Example:
‘1(500), 1(200), 0, 2’
In this example, the first column has a counter limit of 500 pages, the second column has a counter limit of 200 pages, the third column has no page count restrictions (Restrictions off), and the fourth column has no printing privileges (Reject usage).
Note: The owner of a Custom box will always be replaced with "Admin" when importing Document box settings through Multi-set.
KYOCERA Net Viewer uses the following Open Source software.

Product Name | Version | License Information
Net-SNMP | 5.6.1.1 | BSD License
Quartz | 1.0.0.2 | Apache License
ICSharpCode | 2.2.1.2648 | GNU-GPL
TreeViewAdv for .Net | 1.7 | GPL
Smart Thread Pool | 1.0.2235.39078 | MS-PL
Firebird | 2.1.0 | MPL
Apache log4net | 1.2.10.0 | Apache License
MailKit | 2.0.5 | MIT License
MimeKit | 2.0.5 | MIT License
SharpSnmpLib | 12.4.0 | MIT License
Bouncy Castle | 2.2.1 | MIT License

© 2023 KYOCERA Document Solutions Inc.

Kyocera is a registered trademark of KYOCERA Corporation.

Microsoft, Windows, and ClearType are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Adobe, Acrobat and Adobe Reader are registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries. Other names, such as those of products of other companies or trade names, are the trademarks or registered trademarks of each company.